Case Studies

Commercial Manufacturing

Client Description

A leading designer and manufacturer of elevators operating internationally for 30 years.

Project Highlights

Problems with the “hand-off” of services between the two chosen carriers resulted in bills from both companies for the same service. This double-billing was identified and tracked historically to quantify the cost of this error. Sydian recovered the credits and renegotiated other services based on our market benchmarks. Unfortunately some of the credits had expired and were lost forever. This underlines the importance of regular telecom audits.

Impact

Sydian delivered savings of 22% and clarified the carrier/service relationship.

Advertising Agency        Call Center        Industrial Manufacturing        Printing        Television